Find a lower advertised price from another legitimate store with the same item in stock, and we'll gladly match their price within 30 days of your purchase with us. This Price-Match Guarantee does not apply to services, nor does it apply to special offers or promotions, including rebates, mail-in offers, free-with-purchase offers, limited quantity offers, bundled promotions and special financing.
Frequently Asked Questions
Q: Can I call to get my refund?
A: Please email us with your order information and receipt using the Contact Us page.
Q: What do you consider to be a "legitimate store?"
A: "Legitimate store" refers to a competitor's retail store that is in the same market and operating a retail service, selling products for retail (not discounter, closeouts, items from trash or garage sales or on auction listings). This also excludes internet retailers who are not "authorized" to sell the product line or lines listed.
Q: Do you match "limited quantity" offers by competitors? What if the item is not indicated as being in limited quantity, but the item is not in stock?
A: Our policy does not apply to competitors' limited quantity offers. In addition, if a competitor is out of stock of the particular item, we will not match the competitor's price. Being "in stock" means that the item is available for sale and delivery that day.
Q: When calculating a competitor's price, do you take into account mail-in rebates, "free with purchase" offers, or other promotional offers? A: When calculating a competitor's price we will only consider the competitor's net price at the point of sale—we will not take into account mail-in rebates or other forms of deferred savings.
Q: When calculating your own price do you take into account mail-in rebates, "free with offers" or other promotional offers? A: Yes, when calculating our own price, we will take into account all forms of savings available on the item, including mail-in rebates and other forms of deferred savings.
Q: Can I combine a price match with a separate offer from Petsfromheaven.com? A: No, you have the choice of the competitor's offer and price OR our offer and price, but not both. For example, you cannot receive a price match on an item and then apply a coupon or other form of savings to further reduce the price.
Q: Will Petsfromheaven.com match its own prices? A: Yes, if you purchase an item from us and we advertise the same item at a lower price within thirty days of your purchase, we will refund you 100% of the price difference. Email a copy of the advertisement and your order information to us using the Contact Us page.